Cable Franchise Fee Information

​​​​​​​The City of Virginia Beach does not have the legal authority under Federal law to regulate cable television rates and/or programming services. The City does not process cable television bill payments for the cable companies or have any authority over issues related to phone or internet services provided by the cable companies.

If you have a question or complaint about your Cox or Verizon cable television bill or service, or about changes to programming services and packages, please call your cable company. The customer service phone numbers are as follows:

  • Cox Communications - (757) 224-1111
  • Verizon - (800) 837-4966

​The City's cable television franchise agreement with Cox Communications and Verizon grants both companies the non-exclusive right to use the streets and other public rights-of-ways in the City to install their cables and operate their cable television systems. In exchange for granting this right, the City is authorized by Federal law to charge both Cox and Verizon a franchise fee and Cox and Verizon are authorized by Federal law to pass this fee on to their subscribers.

If you have specific questions about the cable television franchise agreement, or wish to be contacted to a City representative, please use the contact information below.

The State Corporation Commission (SCC), Division of Communications​ regulates land-line telephone communications utilities and oversees complaints for telephone service. Their phone number is (800) 552-7945​. SCC has no jurisdiction over wireless/cellular phone service, but as a service customers, will contact the companies and assist customers. SCC has no jurisdiction over Voice Over Internet Protocol (VOIP).

Federal Communications Commission (FCC), Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division: contact FCC for further information or complaints regarding VOIP billing, service, outages, or service discontinuance for questions governing cable company rates. FCC phone number is (888) 225-5322.  File a complaint with the FCC.

Contact Information