You must know your login credentials to access BENEFITFOCUS. If you’ve forgotten your credentials, look below for instruction on accessing benefits enrollment or how to reset.
Retiree Username & Password
Note: For retirees, your username and password are the same whether you're accessing online benefits enrollment through the "Retiree" link above or the BENEFITPLACE app.
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USERNAME:
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School Retiree Username: VBCPS_EmployeeID
(example: VBCPS_1234)
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City Retiree Username: COVB_EmployeeID
(example: COVB_1234)
- PASSWORD:
- If you have forgotten the password you set: Click on the “Retiree” link above to access the BENEFITFOCUS log in page, then click on the “Can’t access your account?” link for password reset instruction, or
- Call BENEFITFOCUS at (866) 822-8688 from 8:00 a.m. – 6:00 p.m. EST.
City Employee Username & Password
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If accessing using the "City" link above: Enter your network username and password. If you have forgotten your username and/or password, please contact the help desk at 385-4357.
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If accessing using the BENEFITPLACE app:
School Employee Username & Password
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If accessing using the "School" link above: Enter your network username and password
(example: EESMITH). If you need help with your password, see Self Service Password Reset instructions available on
www.vbschools.com/employment, or you can also receive help from the following sources:
- Technical Support Technician (TST) if permanently assigned to a site or school.
- Customer Support Center (CSC) at (757) 263-1111 if you are not assigned to a school.
- If accessing using the BENEFITPLACE app: