You must know your login credentials to access BENEFITFOCUS. If you’ve forgotten your credentials, look below for instruction on accessing benefits enrollment or how to reset.

Retiree Username & Password
Note: For retirees, your username and password are the same whether you're accessing online benefits enrollment through the "Retiree" link above or the BENEFITFOCUS app. ​

• USERNAME:
  
• ​School Retiree Username: VBCPS_EmployeeID (example: VBCPS_1234) 
• City Retiree Username: COVB_EmployeeID (example: COVB_1234) 

• PASSWORD:
• If this is your first time accessing BENEFITFOCUS since 4/1/2019, you must enter your temporary password:​ ​Your Last name​ + the last four digits of your SSN ​(Example: Smith9999). Once you log in with your username and temporary password, you will be prompted to create your own unique pasword.
  
• If you have forgotten the password you set: Click on the “Retiree” link above to access the BENEFITFOCUS log in page, then click on the “Can’t access your account?” link for password reset instruction, or
• ​Call BENEFITFOCUS at (866) 822-8688 from 8:00 a.m. – 6:00 p.m. EST.

City Employee Username & Password

• If accessing using the "City" link above: ​​Enter your network username and password. If you have forgotten your username and/or password, please contact the help desk at 385-4357.​
• If accessing using the BENEFITFOCUS app:
• ​USERNAME: COVB_EmployeeID ​(example: COVB_1234) 
• PASSWORD:
• If this is your first time accessing BENEFITFOCUS via the app, you must enter your temporary password: ​Your Last name​ + the last four digits of your SSN ​(Example: Smith9999). Once you log in with your username and temporary password, you will be prompted to create your own unique pasword.

School Employee Username & Password

• ​If accessing using the "School" link above: Enter your network username and password (example: EESMITH). If you need help with your password, see Self Service Password Reset instructions available on www.vbschools.com/employment, or you can also receive help from the following sources:​
• ​Technical Support Technician (TST) if permanently assigned to a site or school.
• Customer Support Center (CSC) at (757) 263-1111 if you are not assigned to a school.​​
• If accessing using the BENEFITFOCUS app:
• ​USERNAME: VBCPS_EmployeeID ​(example: VBCPS_1234) 
• PASSWORD:
• If this is your first time accessing BENEFITFOCUS via the app, you must enter your temporary password:​ Your Last name​ + the last four digits of your SSN ​(Example: Smith9999). Once you log in with your username and temporary password, you will be prompted to create your own unique pasword.
  

Consolidated Benefits Office

• EMAIL: Benefits@vbschools.com (This mailbox is routinely checked throughout the day during business hours.)
  
• CALL: 757.263.1060 (To speak to staff members and to confirm our office hours and holiday observance schedule.)
  
• VISIT: 641 Carriage Hill Road, Virginia Beach, VA 23452 (Our office is currently closed to walk-ins and visitors. We are providing assistance virtually. Call or email us for help.)
  

No Computer Access?

• Health Stations​ – Due to COVID-19, BEWell Health Stations are CLOSED for your safety until further notice.
  
• Public Libraries (Virginia Beach library card holders only)
  
• Bayside Special Services Library
  
• Central Library
• Great Neck Area Library
  
• Joint Use Library
  
• Kempsville Area Library
  
• Oceanfront Area Library
  
• Princess Anne Area Library
  
• Pungo-Blackwater Library
  
• Windsor Woods Area Library