Information Technology

​​​​The Information Technology department provides and supports communications, information, and technology solutions to enable city businesses, inform the community, improve and promote quality of life and public safety.

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 ​​​​​​​​​IT Strategic Vision

​Information Technology is an organization committed to proactively delivering a dynamic and evolving set of core services and innovative technologies that the city and its constituents demand. ​IT achieves and maintains high standards in the following areas:
  • ​​​​Business an​d IT Alignment - Working with public and private partners to make investments in information technology that provide long-term benefits and add value to our community.
  • Information Accessibility - Using technology to make city data readily available to enhance government decision-making and simplify delivery of se​rvices to our citizens.
  • Openness and Transparency - Providing our constituents with simple and open access to city services and information.
  • Civic Participation - Leveraging technology to meet the growing demand among our citizens for participatory and collaborative government.
  • Operational Efficiency – Enabling mobile workforce accessibility to high-quality, digital government information in order to provide services anywhere, anytime, on any device.
  • Quality Workforce –Developing highly skilled, innovative, motivated, responsive, and collaborative implementers and maintainers of quality technology solutions.
  • ​IT Security – Protecting the confidentiality, integrity, and availability of IT applications, systems, infrastructure and data.​

 IT Operating Principles

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  1. Support the City's Strategy - Initiatives and projected benefits will be linked to the city's desired strategic outcomes and the initiatives established by the Strategic Initiatives Teams and the Strategic Coordinating Group.
  2. Customer Service Oriented - IT will be proactive and prevent problems, while focusing on engaging and understanding the needs of departments, and support them to provide an optimal experience for citizens, businesses and visitors.
  3. Engage in Systems Thinking - Understanding interrelatedness between processes and technologies will guide our planning, problem-solving, decision-making, and resourcing actions to enable innovation.
  4. Achieve Multiple Positive Outcomes - IT will seek to provide solutions that benefit multiple constituents in timely and cost-efficient manner.
  5. Create an Accurate, Positive Community Image - IT will create a positive perception of the department through consistently positive experiences and quality services.
  6. Create Relationships and Partnerships - IT will build positive internal and external relationships and encourage collaboration.
  7. Ensure Sustainability - ​IT will treat all city assets entrusted to us as if they were our own, and evaluate all new and existing goals, plans, policies, programs, and activities in the context of sustainability.​

 Operational Areas

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​​OPERATIONAL AREAS​SERVICES/PRODUCTS
​Applications Support​Business Analysis
Applications and Business Systems Li​fecycle Management
Application Design and Development
System and Application Integration
Applications and Business Systems Testing
Data and Information Management
Database Administration
Applications and Business Systems Engineering
Quality Assurance and Management (systems & applications)
​Business Center​Billing
Accounts Payable
Payroll Support
Personnel
Mail Room
​Center for Geo-spatial
Information Services
​GIS Base Mapping Production
GIS Base Mapping Layers & Standard Map Products
GIS Project Management
GIS Enterprise Governance Coordination
GIS Web Services
Intranet/Internet GIS Sites
GIS Web Hardware and Software
GIS Layers for Web Use
Host GIS Information on Relational Database Mgt. System
​City/School Printing Services​Printing Requests
Multifunction Printer Operation and Support
​Information Security
and Privacy
​Enabling and Maintaining Security Policy
Information Security Monitoring
Compliance, Accreditations and Auditing Support
Threat Response & Mitigation
Litigation Holds
Training and Education

​Systems Support​Computing Hardware Installation and Support
Email and Enterprise Communications Support
Mainframe Support
Packaging and Deploying Software
Patching
Hardware Testing
Engineering Analysis, Design and Ongoing Support
Antivirus and Firewall Protection
Distributed Printing Services
Tier 1 Problem Resolution
Data Center Operations
​Technology Project
Management
​Project Management and Support
Project Portfolio Management
ComIT Capital Improvement Program (CIT/CIP) Mgt. & Support
Resource Planning and Workload Planning for Projects
​Technology Service Center​First Responders for Technology Incidents
Service Desk Technical Support
Account Management
Change/Release Management Support
​Telecommunications​​Local Area and Wide Area Network Support
Emergency Communications & Citizen Services Network Supp.
Intelligent Traffic System Network Support
Network Security
ORION Regional Radio Network Support
Microwave System Support
Digital and Analog Radio Support
Paging System Support
Voicemail, Automatic Call Distribution (ACD)
Interactive Voice Response (IVR) System
Desktop Telephony Support and Billing​​​​​​ ​​