The Virginia Beach Police Department is committed to providing the very best possible service to our citizens. We set a high standard for professional conduct, with fairness and courtesy as our watchwords. In the event you feel that we may have failed to meet that standard or that we may have exceeded your expectations, you may file a formal citizen compliment/complaint, either in person, by mail, by telephone or on-line.

To file a compliment/complaint on-line, complete the form below and click on the [Submit] button. Your compliment/complaint will then be directly delivered to our department's Professional Standards Office. Please note that you can also use the on-line reporting system to commend an officer for exemplary conduct of performance.

Pleace click on the FAQs link, to the right, to review the answers to Frequently Asked Questions concerning the Citizen Complaint Process. Included in this section are instructions for filing a complaint by means other than the on-line process.