Are you trying to use the library catalog for the first time?
Forgot your PIN?
Problems Renewing Library Materials?
What’s the difference between using the login at the top of the window versus using the login under My Account?
Placing holds on the online catalog
ON-ORDER Status in Library Catalog?
Problems Accessing the Library Catalog?
Online Library Catalog Downtime
Are you trying to use the library catalog for the first time?
If you received your library card after June 5, 2006, your pin number was generated as a random number. The Library recommends creating a new PIN before placing holds or using the other great features the library catalog offers.
To reset your User PIN, sign on to Forgot Your PIN? web page. You must enter your User ID and your last name. Your User ID is the barcode number found on your Virginia Beach Public Library card. Your PIN will be sent only to the email account(s) currently on your library record.
What’s the difference between using the login at the top of the window versus using the login under My Account?
The login under “My Account” is for a single transaction only. You might want to use this login if you are at a public kiosk or computer, and are concerned about someone using the machine after you. After each transaction (e.g. Renewing your items), you are automatically logged off.
If you are using iBistro at a home or trusted computer, we recommend using the top login window. Via that login, you can do multiple transactions (e.g. renew your materials, and place a hold) with the convenience of a single login.
Problems Renewing Library Materials?
You can not renew checked out library materials under the following conditions:
Placing holds on the online catalog.
Q: I want to place a hold on available material and want to pick it up at the owning library within 24-48 hours. How soon can I pick up this item?
A: If you are placing a hold on material that is in available status and, you want to pick up the material at the owning library within 24-48 hours, please call that library to ensure that the material that you are requesting is actually available. If the material is available it will be held for you.
ON-ORDER Status in Library Catalog?
Q: What does 1 copy available at Collection Management in ON-ORDER or 1 copy available at Central Library in ON-ORDER mean?
A: It means that a copy of this title is not actually available but has been ordered by the library. You may place a hold on this item and it will come to you after it has arrived and been added to the collection. It may take up to 6 months between the time a title is ordered and when it is ready for use. However, it is usually it is only 3 to 4 weeks.
Problems Accessing the Library Catalog?
Q: I am receiving a page that says that the Library's catalog is down, however the date on the page has long past. I am unable to access the catalog.
A: The Library staff has received a lot of questions on connecting to the catalog and receiving a down page that has expired. After some research we have found that you will need to update your cache and/or your favorites/bookmarks. To do this we have listed some helpful hints below.
Helpful Hints:
Online Library Catalog Downtime
Due to scheduled routine maintenance, the Library Catalog may be unavailable nightly for a short period of time sometime between 10 p.m. and 3 a.m. The total downtime should be less than 1 hour. We apologize for the inconvenience.
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| Virtual Library |
| 4100 Virginia Beach Blvd. |
| Virginia Beach, VA 23452 |
| chart@vbgov.com |
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