City of Virginia Beach Department of Public Utilities The Department of Public Utilities provides water and sanitary sewer services to Virginia Beach citizens. Virginia Beach's public water supply is in full compliance with all federal and state drinking water standards. Use this website to find information on water quality, wise water use, and Public Utilities projects. The Customer Service section contains convenient access to pay online, manage your Public Utilities account, and report non-emergency problems.

CONTACT INFORMATION
| Monday through Friday, 8 a.m. - 5 p.m. |
| Email | Please click here to submit a general inquiry |
| Customer Service | 757-385-4631 or 1-866-697-3481 |
| Sewer backup/main break | 757-385-1400 |
| TTY | 711 |
| | |
| Nights, weekends, and holidays |
| Emergency Assistance | 311 or 757-385-3111 |
| TTY | 911 |
|
Contact Information:
|
| Public Utilities Business Division |
| 2405 Courthouse Dr. |
| Municipal Center, Bldg. 2 |
| Virginia Beach,
VA
23456 |
| Direct: (757) 385-4631 or 1-866-697-3481 |
| Fax: (757) 385-4925 |
Hours of Operation:
Monday - Friday
, 8 a.m. - 5 p.m.