Pay Your Bill
The Department of Public Utilities offers a number of convenient payment options.
Public Utilities Customer Service
Payment Options
eBill offers a secure and convenient way to pay your monthly City Services Bill. Free bank transfer (ACH) payments are available to customers choosing our paperless billing option, however, credit card payments will incur a $1.75 convenience fee.
Customers who would like to change their saved payment information can do so by simply entering the new payment information on their next eBill and selecting ‘Save my payment information for future transactions.' This will overwrite the previously saved information.
If you would like to delete the saved payment information and not enter new payment information, please contact Customer Service by phone at (757) 385-4631.
Ensure your bill is always paid on time. With each billing cycle, this free service automatically withdraws payment from your bank account on your bill due date. You will continue to receive a bill.
To update your autopay plan, select the Access Bill Autopay option below and log on to the Speedpay payment system. You will need to enter your 16-digit public utilities account number, e.g., 0001234530123456 (with leading zeroes, no dashes), and your service address ZIP code, e.g., 23456.
Pay By Phone
Call Speedpay, an ACI Worldwide company, at (866) 247-6958 to make a payment using your debit/credit card or a bank transfer. A convenience fee of $1.75 will be charged for using this service. Speedpay is the vendor contracted to process online and phone payments for Virginia Beach Public Utilities.
You will need to enter your 16-digit Public Utilities Account Number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code.
Pay by Text
Pay by text enrollment is currently unavailable.
Convenience Fees
Want to avoid convenience fees? Free bank transfer (ACH) payments are available to customers choosing our paperless billing option.
Make a one-time payment using your debit/credit card or a bank transfer through Speedpay, an ACI Worldwide company and the vendor contracted to process online and phone payments for Virginia Beach Public Utilities. A convenience fee of $1.75 will be charged for using this service. Speedpay is the vendor contracted to process online and phone payments for Virginia Beach Public Utilities.
To log in, you will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.
When paying by mail, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account.
Mail your check or money order to:
Leigh Henderson, City Treasurer
Municipal Center, Building 1
2401 Courthouse Drive
Virginia Beach, VA 23456
In Person
When paying in person, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account. Payments by cash, check, Visa, Discover, MasterCard, American Express, or money order can be made at any of the following City Treasurer's Offices:
- Main Office and Administration, Hours of Operation 8 a.m. - 5 p.m.
Municipal Center Building 1 (1st Floor)
2401 Courthouse Drive
Virginia Beach, VA 23456-9018 - Beach Office, Hours of Operation 8 a.m. - 5 p.m.
420 Birdneck Circle
Virginia Beach VA 23451 - Thalia Office, Hours of Operation 8 a.m. - 5 p.m.
4001 Virginia Beach Blvd., Unit 112
Virginia Beach, VA 23452 - Kempsville Office, Hours of Operation 8 a.m. - 5 p.m.
1830 Kempsville Road, Suite 107
Virginia Beach, VA 23464 - Lynnhaven Office, Hours of Operation 8 a.m. - 5 p.m.
2875 Sabre St., Suite 500
Virginia Beach, VA 23452
Payments by check or money order only can be made at:
Public Utilities Business Office, Hours of Operation 8 a.m. - 5 p.m.
2809 S. Lynnhaven Road, Suite 250
Virginia Beach, VA 23452
Drop Box
For your convenience, payment drop boxes are also available. Do not place cash in a drop box or use the drop box to make a payment on a delinquent account.
Drop box locations are as follows:
- In front of the Public Utilities Field Operations Building at 3500 Dam Neck Road
- In front of the Public Utilities Business Office at 2809 S. Lynnhaven Road
- At the Public Utilities Line Fees Office located at 2875 Sabre Street, Suite 250
- At the Virginia Beach Municipal Center, across Courthouse Drive from Building 1, at 2401 Courthouse Drive
Making a Payment
Customers making a payment to restore water service should not pay by mail, third-party bill payment service such as their bank’s bill payment service, or payment drop box. These payment methods will delay the payment posted to your Public Utilities account and water service restoration. Payments must be posted to your account before water service can be restored.
Having difficulty making payments?
Community resources are available to assist customers who are experiencing financial hardship.
