Below is a detailed description of your Public Utilities & Public Works Combined Services Statement and our fees:
Customer Name of account holder.
Account Number Always note your account number on your check or money order. Have your account number handy when inquiring about your bill.
Billing Period Reflects dates covered by the current charges.
# Days Reflects total number of days in the billing period. These days may vary from bill to bill, depending on when your meter is read. The average billing cycle is 60 days.
Service Address Reflects the address receiving the service.
Account Summary Reflects itemized account activity.
Amount of Last Bill Balance of last bill.
Last Payment Received Amount of last payment received.
Adjustments Corrections to account balance.
Balance Forward Any unpaid balance from previous billings.
Current Charges Itemized summary of all current charges.
Storm Water This fee is based on property type and helps offset the expenses for maintaining and upgrading drainage facilities.
Water Supply The charge for water used during the billing period.
Service Availability This fee is based on meter size and helps pay the cost of maintaining and reading your meter, as well as billing and related costs.
Utility Tax This tax is imposed by the City of Virginia Beach on all electric, phone, and water utilities at a rate of 20%, or a maximum of $3.00 per month on residential services.
Sanitary Sewer Service This fee is based on property type and helps offset expenses for operating and maintaining the sanitary sewer system, and for transporting sewage to the Hampton Roads Sanitation District (HRSD).
Set Up Fee This fee reflects the initial charge to establish service.
Solid Waste Collection If you receive City waste collection services, your account is billed a
Total Current Charges Sum of fees charged under the Current Charges heading.
Total Amount Due Balance Forward + Total Current Charges
Due Date Pay the total amount due by this date to avoid additional fees and possible service termination.
Messages Always check this area for billing information, news, and other special notices.
Meter Type Code for type of meter being billed. The code key is located below the meter type.
Water Meter Reading Reflects meter reading for this bill and the previous bill.
Water Consumption The amount of water used during the current billing period. Consumption is noted in both hundred cubic feet and thousand gallons.
Customer Service Provides phone numbers, office hours, and e-mail and Web site addresses for billing inquiries. Lists payment locations and Web address for online payments.
Mailing Address Address to which the bill is mailed.
Bar Code Electronic code used to process your payment.
Check Digit Required for online payments. Account Number + Check Digit = 17-digit eCheck Account Number.