Why doesn't my account qualify for a payment extension?
There are a few possible reasons an account is ineligible for a payment extension:
If the account is more than 25 days past due, a payment extension cannot be granted.
If you have already been granted an extension for the past due amount, an additional extension cannot be granted.
Inactive accounts are not eligible for a payment extension.
How long will it take for my payment to post to my account?
Payments made in person at a Treasurer's Office location will post to your account immediately. Payments made online and by phone using Western Union Speedpay will also post to your account immediately. Please allow seven to ten business days for mailed payments.
Are there any fees to start new service?
Yes, a $20.00 non-refundable setup fee will appear on your first billing statement whenever new service is established at a different address.
How much notice should I provide to start, stop, or transfer service?
Requests must be made at least two business days prior to the requested start, stop, or transfer date, but no more than 30 days in advance.
How do I cancel service?
Select "My Service Requests" from the menu on the left. Fill in the appropriate search criteria and click "submit" or select all to view all service requests. Click on the tracking number of the service request to view details. Click "Cancel this Request" in the upper right corner of the Service Request detail page. Click "OK" to cancel the request.
How soon can my water service be restored?
If service has been turned off for delinquency, we must receive payment for the fill amount due prior to 3:00 PM to restore service the same day. For payments received after 3:00 PM, service will be restored the next business day. Please note: For payments received after 3:00 PM on Fridays, service will be restored on Saturday.