ePRO - Frequently Asked Questions
About ePRO -
- What does ePRO stand for?
ePRO is an acronym that stands for Electronic Police Report Online
- Is there a fee for use of this service?
No. This is a free service.
- What is FOIA? And does ePRO comply?
FOIA is an acronym that stands for Freedom of Information Act. The information provided through ePRO is FOIA compliant.
- Who should I contact if I have a technical question about ePRO?
Contact the Office of Planning and Analysis at (757) 385-4143.
- Will ePRO work on all computer systems?
ePRO is expected to work on the majority of computer systems, but not all computer systems. Your computer's configuration will be a big factor. For example, if you have a pop-up blocker installed, you may not be able to open some ePRO web pages. This specific problem can be remedied by turning off your pop-up blocker or by pressing the Ctrl key while clicking the link to open the web page. You would need to continue holding down the Ctrl key until the page opens.
ePRO Data -
- How do I find out about crimes in my neighborhood?
To find out what crime has been reported in your neighborhood, click on the Neighborhood Crime Report on the left navigation bar. Follow the prompts to generate the report. For detailed instructions on how to generate a Neighborhood Crimes Report, locate and print the "How to Use ePRO: Neighborhood Crime Reports" document near the bottom of this page.
- Am I able to search neighborhood crimes by exact address?
No. You may search by neighborhood name, street name, police precinct, or police zone.
- How do I obtain a Police Incident Report or Traffic Accident Report?
To view, print, and/or save a public copy of a Police Incident Report, click on the Incident Report on the left navigation bar. Follow the prompts to generate the report. For detailed instructions on how to generate an Incident Report, locate and print the "How to Use ePRO: Incident Reports" document at the bottom of this page. Likewise, to view, print, and/or save a public copy of a Traffic Accident Report, click on the Traffic Accident Report on the left navigation bar. Follow the prompts to generate the report. For detailed instructions on how to generate an Incident Report, locate and print the "How to Use ePRO: Traffic Accident Reports" document near the bottom of this page.
- How soon after an incident/accident is data available?
Allow at least 14 days from the report date for data entry or scanning into our records management systems. After data entry and scanning processes are complete, ePRO data for Neighborhood Crimes Reports and Incident Reports is updated at 12 a.m., 4 a.m., 8 a.m., 12 p.m., 4 p.m., and 8 p.m. Monday through Friday. This process takes approximately 10 minutes and you may receive errors during this time. If you receive an error, please exit ePRO and try again 10 minutes later. Traffic accident reports are scanned documents. Scanning is completed daily, Monday through Friday and the reports are available in ePRO on the next business day.
- Are there any differences between the data I can receive using ePRO and the data I would receive if I visited the police department?
The reports generated through ePRO are the same reports you would receive if you visited the police department.
- What is the difference between the unofficial copy of a report and the official copy of a report?
The unofficial copy is presented to expedite your online viewing experience. The downloadable PDF version is the version that is recognized by Virginia Beach Police as an "official copy/document". However, both versions provide the same types of information. To view the PDF document, you will need to have Adobe Acrobat Reader installed on your computer. [Download Adobe Acrobat Reader]
- Where do I go to obtain records that are not available online?
To obtain records not available online you may submit a Freedom of Information request. Or, you may contact the Central Records Unit (757) 385-4331 between the hours of 8:00 AM and 4:30 PM.
- My report says "No Records Found", what does this mean?
If the report is not available on ePRO it may not be entered into our records management system yet. Wait a day or two and check back later. Additionally, a report may not be released due to an active investigation. Once the investigation is complete, the report will be available in ePRO. The Custodian of Records in the Professional Standard's Office is the authority on what is released. You may contact that office at (757) 385-4145 between the hours of 8:30 AM and 5:00 PM for assistance on obtaining a report.
- Why can't I find out certain information about a specific incident report?
Much of the specific information contained in an Incident Report is protected under the Freedom of Information Act. Refer to the Usage Agreement Statements at the bottom of this page for more information on exclusions.
- I do not have a case number to search Police incident reports or traffic accident reports, how do I use advanced search?
Locate and print the "How to Use ePRO: Incident Reports" document near the bottom of this page. Advance search instructions begin on Step 9.
- I do not understand how to read a Police Incident Report or traffic accident report. Can you help me?
Locate and print the "Incident Report Explained" document under Related Documents on the left navigation bar. This document should aide you in understanding how to read a Police Incident Report. Likewise, Locate and print the "Traffic Accident Report Explained" document at the bottom of this page. This document should aide you in understanding how to read a Traffic Accident Report.
- How far back do the records go?
Neighborhood Crime and Incident Reports are generally available for two years plus the current year. Traffic Accident Reports are available for one year plus the current year.
- How do I obtain a report not offered through ePRO?
If the report is not available on ePRO it may not be entered into our records management system yet. Wait a day or two and check back later. Additionally, a report may not be released due to an active investigation. Once the investigation is complete, the Police Incident Report will be available in ePRO. The custodian of Records in the Professional Standards Office is the authority on what is released. You may contact that office at (757) 385-4145 between the hours of 8:30 AM and 5:00 PM for assistance on obtaining a report.
- Who should I contact if I have a question about the data I receive from ePRO?
For general questions specific to records, contact the Support Division's Records Unit at (757) 385-4331. For questions specific to ePRO, you may contact the Office of Planning and Analysis at (757) 385-4143. For questions specific to an investigation, contact the investigator at (757) 385-4101. For Freedom of Information questions, contact the Custodian of Records at (757) 385-4145. Most offices are open between the hours of 8:30 AM and 5:00 PM.
ePRO Terminologies -
- What is an Incident Report?
The Incident Report is the instrument used by police officers and/or detectives to collect information concerning a criminal event or other event in which the police department is contacted.
- What is a Traffic Accident Report?
A Traffic Accident Report, or Police Crash Report, is the instrument used by police officers to collect information concerning motor vehicle crashes.
ePRO Help Documents -
The help documents are located under Related Documents on the left navigation bar of the ePRO home page. They include:
Misc Questions -
- Where are you located?
Police Headquarters, Support Division's Records Unit, Office of Planning and Analysis, and the Office of Internal Affairs are located at 2509 Princess Anne Road.
- What are your office hours?
Most offices are open between the hours of 8:30 AM and 5:00 PM.
Reporting an Offense:
- What does “report an offense” mean?
When reporting an offense online, you are filing a report with the police stating that you, or the business you represent, are a victim of a crime.
- Can I report an incident that occurred in another jurisdiction?
No. Only offenses occurring in the City of Virginia Beach can be reported. If you are a victim of a crime in another city, contact that city’s police department to file a report.
- If I have more than one incident to report can I use the same form?
No. Only one incident can be reported at a time. Report unrelated incidents separately. An incident is defined as one or more offenses committed by the same suspect or group of suspects acting in concert at the same time and place. Same time and place means that the time interval between the offenses and the distance between the locations where they occurred were insignificant. When in doubt, call (757) 385-5000 to file a report.
- Can I remain anonymous?
No. You must identify yourself in order to submit a report.
- When should I use this online reporting service?
You may report an offense online if all of the following apply:
- The incident occurred in the City of Virginia Beach,
- You are at least 18 years of age,
- The offense is eligible for online submission,
- You do not know the identity of the suspect, and
- There is no evidence at the scene.
- What type of crime incidents am I able to report online?
You may report the following offenses online:
- Larceny from vehicle – Property taken from a vehicle with a total value less than $500. The unlawful taking and removing of another's personal property from a motor vehicle with the intent of permanently depriving the owner, whether locked or unlocked. (See Virginia Code § 18.2-95. Grand larceny defined; how punished OR Virginia Code § 18.2-96. Petit larceny defined; how punished.)
- Larceny – Property taken from a location other than a vehicle with a total value less than $500. The unlawful taking and removing of another's personal property with the intent of permanently depriving the owner. (See Virginia Code § 18.2-95. Grand larceny defined; how punished OR Virginia Code § 18.2-96. Petit larceny defined; how punished.)
- Destruction of private property - To willfully or maliciously destroy, damage, or deface property without the consent of the owner or the person having custody or control of it. (See Virginia Code § 18.2-137)
- Annoying Phone Calls/Harassing Communication – (Virginia Code § 18.2-429) Any person who, with or without intent to communicate but with intent to annoy any other person, causes any telephone or digital pager, not his own, to ring or to otherwise signal, and any person who permits or condones the use of any telephone under his control for such purpose shall be guilty of a Class 3 misdemeanor.
- Obscene Phone Call/Communication – (Virginia Code § 18.2-427) If any person shall use obscene, vulgar, profane, lewd, lascivious, or indecent language, or make any suggestion or proposal of an obscene nature, or threaten any illegal or immoral act with the intent to coerce, intimidate, or harass any person, over any telephone or citizens band radio, in this Commonwealth, he shall be guilty of a Class 1 misdemeanor.
- What is the procedure and process once an offense has been reported?
Reports submitted online will be reviewed within two business days. A Telephone Reporting Unit officer will review the report for completeness. An officer will contact you by e-mail or telephone for additional information or to provide you with the status of your report. If your report is accepted, the officer will provide you will a case number. A public copy of the report should be available on ePRO in about 7-business days. The report is then entered into our records management system and routed to the appropriate supervisor for review. A supervisor, or his/her designee, will review the report and if enough information exists to investigate further, the report will be assigned to an investigator. Otherwise, the report is put in an inactive status. This feature is intended to be a convenience to citizens and visitors to report minor crimes that most likely will not result in an immediate arrest. Interaction with police personnel will be minimal.
- Who do I call if I have not been contacted yet?
If you are not contacted after two business days, please send an e-mail to VBPDTRU@vbgov.com. Include your name, phone number, date of offense, date report submitted, and a brief description of the event. You may also call (757) 385-5000 and request to speak to a Police Department Telephone Reporting Unit Officer.
- If I have additional information that I want to add to an active case that has already been reported how do I go about doing this? Would I have to submit another form?
If you have additional information to be added to your case, call the Detective Bureau at (757) 385-4101. They will refer you to the appropriate person. Do not submit another report.
- I do not understand how to fill out this form. Can you help me?
Refer to the How to Use ePRO: Report an Offense document under the Related Documents link. Virginia Beach residents may call 311 for immediate assistance or anyone may submit a question using the ePRO Comments link or contact the Office of Planning and Analysis at (757) 385-4143, Monday through Friday between the hours of 9:00 AM and 5:00 PM.
- How can I obtain a copy of an offense report?
A public copy of the report should be available on ePRO for viewing and printing in about 7-business days.
- Can I use this form to report a lost/stolen cell phone?
You may only report stolen property with a total value less than $500. The Virginia Beach Police Department does not take reports for lost property.
- I do not remember the exact date or time of when the incident occurred. How do you want the date/time field filled out?
If you know the exact date and time of the offense, enter the same date and time in both fields. Otherwise, enter a date and time in the first field of when the items where last secured. Enter a date and time in the second field of when the items where discovered stolen.
- What if I don’t have an email address? Can I still fill out this form online? Can I use someone else’s email address?
You must have a valid e-mail address to submit a report online. Your e-mail address will be used as a primary contact point. You may not use someone else’s e-mail address.
- I do not know the physical address of where the incident occurred, but I can describe the location. Is this ok? Where can I provide this information on the form?
Minimally, you must provide the street on which the offense occurred. You may describe the location in the narrative.
- Can I report an incident on behalf of another person?
No. You may not report an offense on the behalf of another person. You may report an offense on behalf of a business that you represent.
- What if the victim of crime is a business? What information is needed? Where on the form do I fill this information?
If you are reporting an offense on the behalf of a business, enter your name information in the Submitter Identification section and include the name and address of the business in the Narrative section.
- What information may I provide under the offense narrative field?
Please provide additional information regarding the offense as listed under the Select Offense field.
- What does the offense descriptions mean?
The Offense Descriptions link provides detail information about each of the offenses eligible for online submission.
- If I am experiencing technical difficulties with your web site where can I report this to?
Virginia Beach residents may call 311 for immediate assistance or anyone may submit a question using the ePRO Comments link or contact the Office of Planning and Analysis at (757) 385-4143, Monday through Friday between the hours of 9:00 AM and 5:00 PM.