How do I register my child for a program or camp?
If you have your barcode and family PIN, you can register online for a limited time at the start of the registration period
. You can always register in person at any Virginia Beach recreation center. You'll need to complete the registration paperwork and make a payment for the registration fee and deposit.
Why can't I register online?
Online registration is only available for a certain time period to ensure we receive the required paperwork to complete the registration before the program begins.
What if the camp or program I am interested in is full?
You can visit any recreation center to complete and submit a registration form and place your child on the waiting list for that program. You will receive a phone call if a space becomes available for them.
Why do I have to complete a registration form each time I register? My information is the same.
The information contained on the registration form provides us with the most current contact information, parental information, emergency contacts and authorized pick-ups, as well as what program your child is enrolled in. Therefore it is only valid for the duration of that program. Additionally, the form is updated yearly to reflect our current program policies and procedures, as well as compliance with Licensing Standards.
How do I pay for my child's program or camp?
Payments can be made online or via touchtone phone with your client barcode and family PIN, in person at any recreation center, or you may call our Registration Management Team directly at (757) 385-0402, Monday – Friday, 8 am – 4:30 pm.
What is autopay?
Autopay is convenient payment option that automatically charges your Visa or MasterCard every payment due date once you fill out the form
and turn it in to any recreation center for processing. A new form must be filled out for each new program (i.e., school year and summer) or when you need to change/update your payment information.
How long does it take for my autopay form to be processed?
Your autopay should be processed within 24 hours of receipt. You should submit your form no later than the Thursday before the next payment due date.
When is my next payment due?
Payments are due 10 days prior to the program session start date.
Why are the payments scheduled so far in advance?
Payments are scheduled 10 days prior to the program start date in order to receive services. This allows our accounts management team ample time to ensure every participant is able to attend the program.
What happens if I miss a payment?
If payment is not received on the scheduled due date, your child will be withdrawn from the week/session. Should this occur and you would like for your child to continue participation in the program, you must re-register your child (if space allows) and pay the reinstatement fee and remaining balance on the account.
How can I retrieve my EZreg PIN?
You can visit any recreation center and present your photo ID. If your email address is on your account, you may request this information by selecting 'forgot your PIN (password)?' on EZreg
Will my payment be reduced for days that my child does not attend the program?
Fees are not prorated based upon attendance.
Other Frequently Asked Questions
How do I get a detailed report of my payments (Child Care Spending Report)?
Complete the online request form
, or send an email request to our Registration Management Team directly at OSTRegistration@VBgov.com
. Please indicate your and your child’s first and last name, program they attend, the date(s) you are requesting, address on your account as well as whether you would like to receive the information by mail or email.
What is the City's Tax ID/EIN?
The City of Virginia Beach's Tax ID/EIN is 54-0722061.
Can my child use a privately owned electronic device during Before & After School Programs?
Yes. Virginia Beach Parks & Recreation works cooperatively with Virginia Beach City Public Schools in allowing participants to use privately owned electronic devices to access the VBCPS wireless network with the understanding from each participant, and their family, that this represents a privilege and not a right. Find participant guidelines here
What happens on days when school is closed or dismissed early?
Our programs operate in conjunction with the schedule for Virginia Beach City Public Schools. When there is no school, all day camps are offered on many days at our recreation centers. There is a separate fee for this service and parents need to register in advance. On days with early dismissal, after school care is available at your normal location (school or recreation center) at no additional cost.
How are Out-of-School Time Programs affected by inclement weather?
- Before School Programs will be closed when there is a delayed opening.
- After School Programs will be closed when school is closed or released early.
- All School-Based Kinderbuddies Programs will be closed when school is closed or released early.
- All Recreation Center-Based Kinderbuddies Programs will be closed when the schools are closed due to inclement weather.
- All Preschool Programs at Recreation Centers will follow the operation conditions of the facility during inclement weather.
- Parents will be notified to pick up their child(ren) within the hour if the need arises due to inclement weather and/or facility closure.
Why doesn’t my child’s school have a before school program?
Before School Programs were initially held at all elementary school locations; however, many were closed due to lack of interest and a significant drop in enrollment. Before School interest surveys go out to each elementary school location in late January and early February to determine which school locations have the interest to support a program in the future.
Why aren’t middle schools participating in the after school program?
Unfortunately, we did not receive the support necessary to offer our program due to the various activities conducted by the school.