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Self-Service Checkout FAQs

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Why is the library providing self-checkout? 
Library self-checkout has several key advantages for our customers:
• It's fast. Multiple books can be checked out at one time simply by stacking the items on the self-checkout surface.
• It's confidential. No staff or other customer sees the items being checked out.
• It's efficient. Since multiple items also can be checked in at once, library staff time is used more effectively.

Why is the library using an RFID system instead of another type of technology?
Current Radio Frequency Identification (RFID) technology far surpasses old radio frequency technology in efficiency and effectiveness. The variety of RFID the library has chosen provides three major benefits:
• Self-check out
• Theft security for library materials
• Inventory of the library’s collection of materials

Should I be concerned about my privacy and the library’s RFID system?
The library's RFID system is entirely confidential and safe:
• The RFID chip has only the item bar code on it. Once this bar code is written onto the chip, no other information can be added.
• The RFID chip contains no customer information.
• There are no health issues associated with RFID chips or the antennas that read them.

How do I take advantage of self-check out at the library?
Several requirements are necessary to take advantage of this convenience:
• Customers must have a valid library card and must bring it with them to the library.
• The library card must be in good standing: the card must be current, with no fines or overdue items.
• Once the check out process is complete, customers must verify that the number of items they've placed on the check out surface match the number indicated on the check out screen and printed receipt.

Contact Information

Virginia Beach Public Library

Direct: (757) 385-0150 | Email: library@vbgov.com

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