Dannette R. Smith, Director, Human Services Department. Ms. Smith was selected to be the Director for the Virginia Beach Human Services effective July 1, 2013. She leads over 1,200 employees across eight divisions and manages a budget in excess of $108.4 Million. This budget funds approximately 60 programs offering Virginia Beach citizens the opportunity to achieve the highest level of self-sufficiency, safety, and quality of life possible, through an array of coordinated services delivered in a climate of dignity, respect, and accountability. Ms. Smith has over 20 years of leadership experience in human services including: Director of Human Services for the city of Seattle, Washington; Regional/County Director of the Fulton County Department of Family and Children Services (DFCS), Atlanta Georgia; Director of Youth and Family Services Division of the Department of Social Services, Mecklenburg County, Virginia; Several non-profits serving children and families, Chicago, Illinois. Ms. Smith has a bachelor’s degree in Psychology from Eastern Michigan University and a Master’s Degree in Social Work from the University of Illinois.
Contact Info: Human Services Administration, 3432 Virginia Beach Blvd, Suite 342, Virginia Beach, VA 23452 / (757) 385-3613 / (757) 385-3466 fax
Aileen L. Smith, Deputy Director, Director of Community Services Board, has worked in the field of intellectual disabilities, mental health, substance use and prevention for the last 21 years. Mrs. Smith began her career by working for First Hospital Corporation in various roles to include: Intake and Admission, Crisis Counseling, Family Counseling on the Adolescent Unit, Quality Assurance and she also provided direct services to clients on all of the units at the Norfolk Psychiatric Center. During the early part of her career she also worked for the Barry Robinson Center. In 1995, Mrs. Smith started her employment with the Norfolk Community Services Board and she worked for this agency for 17 years. She performed many different leadership roles for the NCSB to include the MR Director position from 1998-2002, the MR and Family Development Director (which included oversight of the Youth programs and the Prevention services) from 2002-2006 and the Community Support Director position from 2006-2012. The Community Support Director position primarily focused on adults who were diagnosed with a mental health and a substance use diagnosis. In February of 2012, Mrs. Smith became employed with the City of Virginia Beach’s Human Services Department as a Clinical Services Coordinator for mental health and substance use services. During her first year with the agency she was asked to provide additional oversight for the entire MHSA Division and also for the Community Services Board side of the agency. She was hired as the CSB Deputy Director on March 16, 2013. Mrs. Smith has a Bachelor’s degree in Psychology and a Master’s degree in Counseling from Old Dominion University. She has also attended and graduated from the LEAD Leadership program at the University of Virginia.
Contact Info: Community Services Board Administration, 297 Independence Blvd, Suite 302, Virginia Beach, VA 23462 / (757) 385-0504 / (757) 473-2102 fax
L. Alexis Zoss, a Licensed Clinical Social Worker joined the Department of Human Services in January 2007 as the Mental Health Substance Abuse Division Administrator. Ms. Zoss now serves as the Deputy Director, Director of Community Support Services and has over 30 years of experience in the delivery of human services. Prior to returning to her hometown of Hampton Roads, she was Executive Director of the non-profit Mental Health Authority of St. Mary's County, in Leonardtown Maryland. Related experience includes twenty plus years in direct service and management of Social Services in Norfolk, VA and in Maryland. She received a Master's Degree in Social Work from Norfolk State University in 1991 and has completed post graduate work at Virginia Commonwealth University in Social Policy. With a clinical interest and expertise in Family Systems, she enjoys the application of systems theory in management.
Contact Info: Social Services Administration, 3432 Virginia Beach Blvd, Suite 342, Virginia Beach, VA 23452 / (757) 385-3262 / (757) 385-3466 fax
Dr. Donald R. Kirtland,
PHD, LMFT, LPCC, joined the department on April 1, 2014 as Deputy Director of Continuous Quality Improvement (CQI). Dr. Kirtland received his Doctor of Philosophy in Psychology, Summa Cum Laude, from the California Southern University and his Masters in Counseling Psychology from the American Behavioral Studies Institute in Santa Ana, Ca. He also holds a Bachelor’s Degree in Business Administration, Computer Methods, from California State University. He has more than 25 years’ experience in IT and healthcare quality and brings unique knowledge of complex, multifaceted healthcare systems and multiservice settings, along with extensive experience in facilitating relationships to provide quality service delivery in a multidisciplinary environment.
Contact Info: Continuous Quality Improvement, 297 Independence Blvd. Pembroke 6,Virginia Beach, VA 23462, (757) 385-0642, / (757) 473-2104 fax
Dr. Rudolph Freeman accepted the position of Medical Director for the Department of Human Services effective June 7, 2014, after having served as the Medical Director of the Recovery Center since 2011. Prior to that, he was the Medical Director for Geriatric Psychiatry with the Hampton-Newport News Community Services Board from 2005-2010 and Vice President of Medical Affairs at the Riverside Health System from 1998-2005. He also served as Chair of the Department of Psychiatry at Riverside Regional Medical Center from 1993 – 1996.Dr. Freeman received his undergraduate degree in Biology from Hampton University and his M.D. from the Medical College of Virginia/VCU. After completing an internship in Psychiatry/Medicine at the University of Pittsburgh, Health Sciences Center, he completed his residency at the Western Psychiatric Institute and Clinic followed by a Fellowship in Geriatric Psychiatry. He also completed a Fellowship in Patient Safety at the Virginia Commonwealth University. As Medical Director of Human Services, he is responsible for the Community Services Board; provides consultation and guidance to the Social Services Division as needed; and collaborates with outside agencies with a particular emphasis on the integration of primary care and behavioral health services.
Contact Info: Community Services Board, 297 Independence Blvd. Pembroke 6,Virginia Beach, VA 23462, 757-385-6949
Vacant, Deputy Director, Director Social Services
Randall E. Thompson, Administrative Services Business Administrator, has 36 years of human services experience, which started as an eligibility worker for Portsmouth DSS. He graduated from Elon College with a B.A. in Business Administration and has spent the last 31 years with the city.
Contact Info: Human Services Administration, 3432 Virginia Beach Blvd, Suite 349, Virginia Beach, VA 23452 / (757) 385-3204 / (757) 385-3466 fax
Angela M. Hicks
, Mental Health Substance Abuse
, Division Administrator, Ms. Angie Hicks has been a resident of Virginia Beach for the last 15 years and started her position as the Mental Health Substance Abuse Program Director on August 1, 2013. She has 18 years of experience in the mental health and substance use field during which she worked in psychiatric hospitals in Boston and Virginia Beach where she gained clinical experience with children, adolescents and adults. Her inpatient experience also involved program development, quality assurance and risk management. In 2001, Ms. Hicks moved into community-based services and worked in the CSB system for the Norfolk Community Services Board. For the last decade, she has held progressive leadership roles that included direct supervision of Mental Health Case Management, Mental Health Support Services and for several years she was the Team Leader for a 24/7 PACT (Program of Assertive Community Treatment) program. She was also the Director of Community Support Services which included the oversight of a diversity of MHSA programs geared toward promoting successful community integration for individuals with serious mental illness and substance abuse disorders. She serves on regional committees including the Mental Health/Substance Abuse Council and the Region V Strategic Oversight Committee. Her history also includes participation in the Homeless Consortium and local Continuum of Care. Ms. Hicks is a Registered Nurse and a champion for the integration of behavioral and medical care. She has a Bachelor’s degree in Psychology, a Master’s degree in Business Management and she attended pre-med school in Massachusetts.
Contact Info: Human Services Mental Health Substance Abuse, Pembroke 6, 297 Independence Blvd, Suite 302, Virginia Beach, VA 23462 / (757) 385-0504 / (757) 473-2102 fax
Timothy M. Capoldo, Developmental Services Division Administrator has over 20 years of experience in the Intellectual Disabilities, Mental Health and Substance Use field and comes to us from Norfolk where, as ID Director, for the Norfolk CSB, he has overseen the City of Norfolk’s Intellectual Disability Support Coordination program, Infant and Part-C Services, Child and Adolescent Services, Intake and Outpatient Services, ID Residential and the Virginia Independent Clinical Assessment Program (VICAP). He has served as the Health Planning Region-V Regional Intellectual Disability Chair from July 2008 to 2013 and he is also currently the State ID Director Chair until 2014. Mr. Capoldo received his Bachelor’s in Psychology and his MPA from Old Dominion University.
Contact Info: Human Services Developmental Services, Pembroke 6, 297 Independence Blvd, Suite 218, Virginia Beach, VA 23462 / (757) 385-0601 / (757) 473-5235 fax