Vacant, Director of Human Services.
Contact Info: Human Services Administration, 3432 Virginia Beach Blvd, Suite 342, Virginia Beach, VA 23452 / (757) 385-3613 / (757) 385-3466 fax
Aileen L. Smith, Deputy Director, Director of Community Services Board, has worked in the field of intellectual disabilities, mental health, substance use and prevention for the last 21 years. Mrs. Smith began her career by working for First Hospital Corporation in various roles to include: Intake and Admission, Crisis Counseling, Family Counseling on the Adolescent Unit, Quality Assurance and she also provided direct services to clients on all of the units at the Norfolk Psychiatric Center. During the early part of her career she also worked for the Barry Robinson Center. In 1995, Mrs. Smith started her employment with the Norfolk Community Services Board and she worked for this agency for 17 years. She performed many different leadership roles for the NCSB to include the MR Director position from 1998-2002, the MR and Family Development Director (which included oversight of the Youth programs and the Prevention services) from 2002-2006 and the Community Support Director position from 2006-2012. The Community Support Director position primarily focused on adults who were diagnosed with a mental health and a substance use diagnosis. In February of 2012, Mrs. Smith became employed with the City of Virginia Beach’s Human Services Department as a Clinical Services Coordinator for mental health and substance use services. During her first year with the agency she was asked to provide additional oversight for the entire MHSA Division and also for the Community Services Board side of the agency. She was hired as the CSB Deputy Director on March 16, 2013. Mrs. Smith has a Bachelor’s degree in Psychology and a Master’s degree in Counseling from Old Dominion University. She has also attended and graduated from the LEAD Leadership program at the University of Virginia.
Contact Info: Community Services Board Administration, 297 Independence Blvd, Suite 302, Virginia Beach, VA 23462 / (757) 385-0504 / (757) 473-2102 fax
L. Alexis Zoss, a Licensed Clinical Social Worker joined the Department of Human Services in January 2007 as the Mental Health Substance Abuse Division Administrator. Ms. Zoss now serves as the Deputy Director, Director of Social Services and has over 30 years of experience in the delivery of human services. Prior to returning to her hometown of Hampton Roads, she was Executive Director of the non-profit Mental Health Authority of St. Mary's County, in Leonardtown Maryland. Related experience includes twenty plus years in direct service and management of Social Services in Norfolk, VA and in Maryland. She received a Master's Degree in Social Work from Norfolk State University in 1991 and has completed post graduate work at Virginia Commonwealth University in Social Policy. With a clinical interest and expertise is in Family Systems, she enjoys the application of systems theory in management.
Contact Info: Social Services Administration, 3432 Virginia Beach Blvd, Suite 342, Virginia Beach, VA 23452 / (757) 385-3262 / (757) 385-3466 fax
| DIVISION LEADERSHIP|
Randall E. Thompson, Administrative Services Business Administrator, has 36 years of human services experience, which started as an eligibility worker for Portsmouth DSS. He graduated from Elon College with a B.A. in Business Administration and has spent the last 31 years with the city.
Contact Info: Human Services Administration, 3432 Virginia Beach Blvd, Suite 349, Virginia Beach, VA 23452 / (757) 385-3204 / (757) 385-3466 fax
Contact Info: Human Services Administration, 3432 Virginia Beach Blvd, Suite 346, Virginia Beach, VA 23452 / (757) 385-3313 / (757) 385-3466 fax
Earl Ford, Financial Assistance Division Administrator. After honorably serving his country in the United States Air Force for 20+ years, Earl spent about a year in the private sector in the finance and collections business. He found that public service was his niche and he joined the Virginia Department of Social Services in 1994. He has worked as a case manager in Child Support Enforcement, and a supervisor in Suffolk and Portsmouth, Virginia. He was appointed to work closely with the Allen Administration 1995 as the Child Support Enforcement representative for Hampton Roads for Welfare Reform and spent many hours contributing to the thoughts that helped shape Virginia's Initiative for Employment not Welfare (VIEW). Earl corroborated with the U.S. Navy to establish the first Paternity Establishment Program at Portsmouth Naval Hospital to help establish paternity to help support young female Navy sailors. Earl accepted a position as the director of the Louisa County Department of Social Services in 1998 and served there until 2001 when accepted the position of Financial Services Administrator with the City of Virginia Beach. During his time here as the Financial Services Administrators the division has made great strides with unprecedented low Supplement Nutrition Assistance Program (SNAP) error rates where they have been recognized nationally. Earl is a member of the Virginia League of Social Service Executives and participates on Financial Services Committee. He is also a member of the National Eligibility Workers Association, Gideons International, National Forum of Black Public Administrators, Norfolk Tidewater Community College Board and Mount Lebanon Missionary Baptist Church. Earl has earned an Associates of Applied Science in Logistics Management, Bachelor of Science in Industrial Technology from Southern Illinois University and a Master of Science in Management from Florida Institute of Technology.
Contact Info: Human Services Administration, 3432 Virginia Beach Blvd, Suite 348, Virginia Beach, VA 23452 / (757) 385-3310 / (757) 385-3466 fax
Pete E. Withers, Juvenile Detention Center Superintendent, has a Bachelor of Arts degree in History-Political Science from Virginia Wesleyan College. He began his juvenile justice career with the City of Norfolk in 1975 as a Juvenile Detention Child Counselor at the Norfolk Juvenile Detention Center (NJDC). Five years later he was promoted to Child Facility Administrator I. In 1988, he became the Superintendent of the Norfolk Juvenile Detention Center and served in that capacity until 2003. Mr. Withers was hired as the Superintendent of the newly designed Virginia Beach Juvenile Detention Center in September, 2003. Under his leadership, the building was completed and eighty staff were hired in time for the opening in October, 2004. Mr. Withers has served on numerous local and state-wide boards and commissions and is often consulted as an expert on juvenile justice issues.
Contact Info: Juvenile Detention Center, Municipal Center Building, 2533 George Mason Drive, Virginia Beach, VA 23456 / (757) 385-1222 / (757) 430-9773 fax
Vacant, Mental Health Substance Abuse, Division Administrator.
Contact Info: Human Services Mental Health Substance Abuse, Pembroke 6, 297 Independence Blvd, Suite 302, Virginia Beach, VA 23462 / (757) 385-0504 / (757) 473-2102 fax
Vacant, Developmental Services Division Administrator.
Contact Info: Human Services Developmental Services, Pembroke 6, 297 Independence Blvd, Suite 218, Virginia Beach, VA 23462 / (757) 385-0601 / (757) 473-5235 fax
Susan O. Dye, Pendleton Child Services Center Administrator started with the city in 1995 as the Youth Services Coordinator before taking her current position in 1996. She received her doctorate in Counseling Psychology from UVA. Susan has been Director of Danville-Pittsylvania MH Center, Clinical Director of Behavioral Services for the Department of Juvenile Services, and Clinical Director for several private psychiatric hospitals. She has worked in private practice as a Licensed Professional Counselor and was an adjunct facility member at numerous colleges/universities.
Contact Info: Pendleton Child Service Center, Municipal Center Building 23, 2473 N. Landing Road, Virginia Beach, VA 23456 / (757) 385-2130 / (757) 385-4533 fax