What is Connection Point?
Connection Point is the initial point-of-contact for people who are experiencing homelessness or who are at-risk of becoming homeless to access assistance in the City of Virginia Beach.
What number do I call?
Call 227-5932. The phone is answered Monday through Friday, from 7 a.m. to 11 p.m. Voicemails will be returned within two business days. Homeless emergencies will be answered by pager after hours, on weekends and holidays.
What can I expect when I do call?
You will speak with a worker who will take basic information and do an initial screening. If you are eligible for financial assistance to prevent or end homelessness, an appointment will be scheduled to complete the needed paperwork and to verify the information you provided during the screening (identification, income, homeless or at-risk status, etc.).
If you are not eligible for financial assistance to prevent or end homelessness, you will be referred to other agencies based on your circumstances and the programs that are available to best meet your needs. These could include shelter and transitional housing programs, food assistance and feeding programs, clothing assistance programs and programs offered through the Department of Human Services such as Food Stamps, TANF, Medicaid, etc.
Once I have called, will I definitely get assistance?
No. All programs have eligibility requirements that you will have to verify before assistance can be provided. In addition, financial assistance to prevent or end homelessness may not always be available at the time of your call. In many cases, even if you do qualify for programs beyond the financial assistance mentioned above, there are waiting lists or call-in requirements to access the housing and services provided by these agencies.
If there is no guarantee that I will get assistance, what is the point of calling?
Connection Point is intended to streamline the process for people who are eligible:
This will eliminate the burden on people calling numerous agencies to find out if they are eligible and/or able to access homeless services, housing or homeless prevention assistance.
- by immediately connecting them with financial assistance to prevent or end homelessness when those funds are available, or
- to provide good referrals to agencies that may be able to assist when people are not eligible for this financial assistance, or
- to make referrals when those funds are not available