Values

Service to customers is the fundamental reason the City of Virginia Beach Municipal Government and our Department exists.

 

• Customers define quality service.

• Members are committed to quality service delivery.

• Service exceeds customer expectations.

Organizational goals are attained when members and customers work together.

 

• Team members share opportunity, knowledge and accountability.

• Team members develop mutual trust and respect.

• Team members participate in collaborative decision-making.

• Team members value diversity.

Volunteers are an integral component of the Department and the services delivered

 

• Volunteers bring resources and manpower to provide essential services.

• Volunteers participate in patient care services and leadership roles.

• Volunteers share opportunities, knowledge and compassion.

 

Learning at every level of the organization creates opportunities for leadership experience and for members to continuously expand our capacity to create a quality organization.

 

• Products, services, and technologies are enhanced through creativity and innovation.

• An environment is created where members, regardless of our place in the organization, learn together.

• Members are engaged in new and expansive patterns of thinking.

 

Integrity creates the trust essential to Quality Service and long-term personal and organizational growth.

 

• Members have the courage to examine personal paradigms about roles and how excellence is achieved.

• Members are entrusted with the stewardship of public resources.

• Members fulfill commitments to Quality Service by treating customers and each other fairly.

• Members tell the truth.

Commitment is the necessary mechanism enabling members to focus our behavior on attaining organizational goals.

 

• Members have the opportunity to convert jobs from ordinary assignments to extraordinary experiences.

• Members participate in decision-making and accept responsibility for outcomes.

• Public service professionalism is demonstrated by each member’s performance & work ethic.

 

Members value and respect our similarities and differences to encourage and fully utilize our human potential, and to foster a culture of openness, engagement and respect for all.

 

• Member diversity helps ensure quality service delivery.

• Members understand and appreciate varying perspectives, experiences and cultures.

• Members listen to understand each other.

• Member feedback is sought and valued.