Billing for Water Piping and Supply
To Start or Stop your Water & Sewage services:
For a Sewage backup or blockage, or to report Missing Manhole Covers:
Public Utilities' Operations & Maintenance Division: (757) 385-1400.
Larger-than-normal water bill due to a leak:
for possible adjustment call (757) 385-4631 or 1-866-697-3481
When your HRSD account is past due, your water service may be turned off. Public Utilities will not turn your water back on if it has been turned off by HRSD.
To have water service restored, your HRSD bill must be paid in full
, including any delinquent service charges. To expedite service, payment should be made in person
As a service to you, Virginia Beach Public Utilities notifies HRSD of new or outgoing customers, so you do not need to notify HRSD directly of your moving plans.
Stormwater Drain service for the City of Virginia Beach is provided by Public Works. For a stormwater drain problem call (757) 385-4131, or an online form
is also available for your convenience titled "Drainage & Flooding Issues."