The Virginia Beach Master Technology Plan is the result of nearly a year of collaborative work by city leaders, staff and consultants. Gartner, Inc., a leading information technology research and advisory company, worked with the city's senior leaders and staff members to understand their needs, evaluate business processes and identify opportunities. This plan includes Gartner's key findings and recommendations, and serves as the city's Chief Information Officer's plan for achieving the goals of increased efficiencies, quality service delivery and information security that the Virginia Beach Department of Communications and Information Technology (ComIT) delivers to Virginia Beach residents, visitors and city departments.
Below is a brief synopsis for each of the plan's seven chapters. To view the entire Master Technology Plan, complete with all appendices, click on the image to the right.
This is Chief Information Officer Matt Arvay's introduction to the Mater Technology Plan. Matt outlines his vision for the future of ComIT and how the Master Technology Plan will serve as a road map to achieve not only his business objectives, but the business objectives of the departments, the management leadership team and City Council as well.
Chapter 1 - Executive Overview
Chapter 1 gives an overview of Virginia Beach demographics, the city government's current information technology (IT) environment and the approach and methodology used to develop the Master Technology Plan. Additionally, this chapter introduces the four high-level objectives, or pillars, that serve as the foundation for the Master Technology Plan and the corresponding initiatives for each. These pillars support the effective delivery of city services, which in turn supports the businesses and citizens of Virginia Beach.
Chapter 2 - IT Vision
Chapter 2 outlines ComIT's strategic vision and focuses on several methods that will be used to execute that vision. Technology trends and how they could affect the city's IT strategy are identified, and ComIT's new service delivery model is introduced.
Chapter 3 - IT Principles
Chapter 3 identifies seven IT operating principles to be used as decision-making filters for managing technology.
Chapter 4 - IT and Business Alignment
This chapter looks at the relationship between ComIT and its customers, the city departments. City leaders and staff delivered a lengthy list of needs and areas for improvement during interviews and workshops held by Gartner. Gartner recorded the comments and feedback received and consolidated them into 30 business imperatives and aligned them to the city's seven strategic initiatives. Additionally, chapter 4 identifies 37 IT imperatives, which are actions or initiatives that ComIT must take/implement to enable one or more business imperatives. These IT imperatives are the foundation for the IT Strategy and Roadmap (appendix H in the Master Technology Plan).
Chapter 5 - IT Assessments
Chapter 5 takes a detailed look at several in-depth assessments of ComIT's organization, processes and technology. In-depth assessments were performed for the application portfolio, the Oracle e-Business Suite, IT infrastructure and operations, IT tools and technologies, and IT processes and services among other things. These assessments were used to identify ComIT's current capabilities as well as any gaps that could prevent effective execution of the IT strategy.
Chapter 6 - Strategic Initiatives
Chapter 6 details 32 strategic initiatives that were developed as a result of the recommendations that came out of the assessments discussed in chapter 5. Each initiative includes key activities, resource implications, estimated costs, timing/duration, responsibility, risks and dependencies.
Chapter 7 - Conclusions
Chapter 7 sums up what the city must do in order to successfully implement the Master Technology Plan and meet the four foundational pillars, or objectives, that are outlined in Chapter 1.