It is the mission of the City of Virginia Beach Emergency Communications and Citizen Services operations and administration to provide efficient, accurate, professional processing of emergency, non-emergency and information requests. This is achieved through commitment, teamwork, excellent customer service, and a willingness to serve in a respectful and professional manner.
Emergency Communications and Citizen Services operates two divisions: VB 9-1-1 and VB 3-1-1. VB 9-1-1 receives and processes citizens’ calls for service for police, fire, and EMS. 911 is specifically used for emergencies (police, fire, EMS) where an immediate response is required from emergency personnel. Public safety assistance that is not an emergency or out of the calling area can be reported by calling 385-5000.
VB 3-1-1 processes general government information and services via multiple communication channels such as telephone, online assistance, email, fax, print, radio dispatching and emergency notifications. 311 assists various city agencies such as Animal Control, Real Estate Assessor, Code Enforcement, “after hour” Public Utilities and Public Works with their information/service requests. 311 is an easy-to-remember number that provides residents, businesses, and visitor assistance 7 days a week. 311 may also be reached by calling 385-3111.