The City of Virginia Beach does not have the legal authority under Federal law to regulate cable television rates and/or programming services. The City does not process cable television bill payments for the cable companies or have any authority over issues related to phone or internet services provided by the cable companies.
If you have questions or complaints about your Cox or Verizon cable television bill or service, or about changes to programming services and packages, please call your cable company. The customer service phone numbers are as follows:
The City's cable television franchise agreement with Cox Communications and Verizon grants both companies the non-exclusive right to use the streets and other public right-of-ways in the City to install their cables and operate their cable television systems. The agreements are posted to the right under 'Related Information'. In exchange for granting this right, the City is authorized by Federal law to charge both Cox and Verizon a franchise fee and Cox and Verizon are authorized by Federal law to pass this fee on to their subscribers.
If you have specific questions about the cable television franchise agreement, or wish to be contacted by a City representative, please contact (757) 385-1160.
The State Corporation Commission (SCC), Division of Communications regulates land-line telephone communication utilities and oversees complaints for telephone service. Their phone number is (800) 552-7945, click here to view their website. SCC has no jurisdiction over wireless/cellular phone service, but as a service to customers, will contact the companies and assist customers. SCC has no jurisdiction over Voice Over Internet Protocol (VOIP).
For complaints or information on VOIP billing, service, outages, or service discontinuance or questions governing cable company rates, contact the Federal Communications Commission (FCC), Consumer and Governmental Affairs Bureau. The FCC phone number is (888) 225-5322 or to file a complaint, click here for their website.